Refund and cancellation policy

01Cancelling a plan

Cancel any time from the Billing page. Your plan stays active until the end of the period you have paid for, then stops. You won't be charged again.

Plan fees for a period that has already started are not refunded, including unused designs.

02Charges made in error

If you are charged twice, charged after cancelling, or charged for a renewal you did not authorise, we refund the full amount. Write to us within 30 days of the charge.

03Engineer reviews

• Cancelled before an engineer starts: full refund.
• If we cannot complete the review within the stated turnaround: full refund, or a free upgrade if you prefer to wait.
• Once the engineer has started: not refundable.

04Manufacturing

• Sourcing fee (₹4,999): refunded in full if we cannot get you at least one quote within 15 working days. Otherwise it is not refundable, and it is credited against your order if you place one.
• Orders and the order management fee: covered by the order confirmation for each order, which sets out cancellation terms, defects and replacements.

05How refunds are paid

Approved refunds go back to your original payment method through Razorpay within 5 to 7 working days. Your bank may take a few more days to show it.

06How to ask

Email hello@blueprinthardware.com with your account email and the Razorpay payment reference (shown on the Billing page). We reply within 2 working days.